Leather Hush Return, Refund & Exchange Policy

At Leather Hush, we proudly craft premium full-grain leather goods designed to outperform expectations in durability, comfort, and timeless style. Because authentic leather is a natural material that evolves with use, our return and exchange guidelines are designed to balance customer satisfaction with product integrity.

Return Eligibility Guidelines

We gladly review return requests submitted within 30 days of delivery. To qualify, products must be returned in their original state, meaning:

• Unused and unworn

• Free from marks, creases, or shaping

• With all original packaging and tags intact

• Accompanied by valid proof of purchase

Because genuine leather begins forming to its wearer immediately, items that have been worn — even briefly — may no longer qualify for a standard refund. For sizing checks, we recommend trying belts indoors over clothing before use.

Condition Standards & Non-Returnable Items

To maintain fairness for all customers, certain conditions prevent items from being resold and therefore, make them ineligible for return.

Returns may be declined or subject to a partial refund if products show signs of use such as:

• Visible bending or shaping

• Buckle impressions

• Hole stretching

• Surface softening or patina

Products that are clearly worn, altered, damaged after delivery, or missing packaging cannot be accepted.

Items marked final-sale, clearance, custom-made, or gift cards are also non-returnable.

About Natural Leather Variations

Every Leather Hush piece is made from authentic full-grain leather, which means no two items are identical. Natural markings, slight color differences, grain variation, or subtle shape changes are normal and expected characteristics of real leather — not flaws.

You may also notice slight movement, flexibility, or gentle forming shortly after handling or wearing. This is a sign of genuine leather adapting naturally, which enhances comfort and character over time.

Natural Shape & Alignment Tolerances

Because leather comes from natural hides rather than synthetic materials, slight differences in edge alignment or straightness may occur when laid flat. These natural tolerances do not affect quality, strength, or performance and are considered normal within premium leather craftsmanship standards.

Delivery Issues or Product Concerns

We ask customers to inspect orders upon arrival. If your item arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.

Our support team may request photos to properly review the concern. Determinations regarding defects versus natural leather characteristics are made by our quality team to ensure fair and accurate resolutions.

Exchanges

We offer one complimentary size exchange per product type to ensure you get the perfect fit.

Exchange conditions:

• Item must be unused and in original condition

• Customer covers return shipping cost

• Leather Hush covers shipping of the replacement item (first exchange only)

Additional exchanges for the same item may require a processing or shipping fee.

Once your replacement is dispatched, tracking details will be sent via email.

For best results, we strongly recommend reviewing our sizing guide before placing your order.

Refunds

Customer satisfaction is important to us. If you’re not fully satisfied with your purchase, you may request a return for eligible unused items within 30 days of delivery.

Please note:

• Shipping fees are non-refundable

• Return shipping is the customer’s responsibility unless we made an error

• If you receive an incorrect or defective item, we will replace it or issue a refund at no cost to you

We provide a full refund or replacement for products damaged during shipping or confirmed defective.

Refund requests may be denied if:

• Delivery failure was caused by incorrect shipping details provided at checkout

• The item shows signs of wear or use

Approved refunds are issued back to the original payment method after inspection. Processing times depend on your financial institution.

Order Changes & Cancellations

Orders may be changed or cancelled within 12 hours of purchase. Once fulfillment has begun, we’re unable to modify or cancel orders.

Personalized & Custom Items

Customized or engraved products are made specifically for you and are therefore final sale. These items cannot be returned or exchanged unless a production error or defect occurred.

We encourage customers to carefully review customization details before submitting orders.

Starting a Return or Exchange

To request assistance, contact our support team:

support@leatherhush.com

If your request is approved, we’ll provide step-by-step instructions for returning your item.

Why Our Policy Exists

Leather Hush products are crafted from premium full-grain leather designed to last for years. Because authentic leather evolves with wear, once used it can no longer be restored to its original condition. Our policy protects customers by ensuring every item they receive is truly new, authentic, and untouched.

What currency are the prices do I see in the site?
All prices are in USD.

I just placed an order. When will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at support@leatherhush.com.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at leatherhushny@gmail.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to leatherhushny@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.